“ [Updated] We sent our feedback to the company and they sent Cedric and Mike to bring the futon to our new place for free. They are very quick and professional. I guess we just got unlucky last time. Overall the company do care about customers' feedbacks and we really appreciate it.
First I would like to mention some positive points: the movers are really on time and the truck is quite big (much bigger than I expected). Also one of the movers is really enthusiastic. We live on the second floor of an old house so it is quite challenging to move and we really appreciate their effort to get the job done. Nevertheless there are some points for improvement: there is an expectation that the movers will help us disassemble and assemble the furniture, but they did not bring any tools, so I had to lend them mine. We could not move the big futon so I just left it at my old place (to be fair we were in a bit of rush as well but they kept asking me for tools and suggested I went to home depot to get some.) They did not use PPE, although I think it was quite an intensive job so it was hard to do with a mask on, but maybe they should have at least worn gloves.
There is also one important point to note: they do add travel time in the service, so in our case it actually adds one hour and a half to the moving time, and you know how much they charge per hour...
Overall they did get the job done so we really appreciate it, but we just expect a bit more from professional movers.
Thao Dinh
★★★★★
“
Daljeet and Dalveer did an outstanding job!!
Julia Harper
★★★★★
“ Nazeer and JoJo have been fantastic with their service, on time, professional, kind and helpful! I would definitely recommend them for the moving service! Thanks guys!
Ashwini Dharmarajan
★★★★★
“ This company is amazing, efficient, friendly, reliable and worth every penny. We moved from Toronto to Creemore (2 hours from Toronto). They made a stop at our storage unit, then to our condo and onwards to Creemore. 3 men and the didn't finish until 9:30pm and still had to get back to there homebase. WOW! We were so impressed. I would highly recommend them to anyone moving. Oh...and the estimate they provide was accurate. Overall.....a great big thank you!!! We are enjoying our new home out of the big city!
Laura Bailey
★★★★★
“ I was very impressed with the staff who helped me move.
Andrew Hume
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